The following terms set out how we deal with cancellation, returns and replacements including your rights under the Consumer Contracts Regulations 2013 when you buy online or by phone.
You are entitled to cancel your contract if you so wish, provided that you exercise your right no later than 14 days after the day on which you receive the Products.
To cancel a Contract, you just need to let us know that you have decided to cancel by a clear statement, including details of your name, geographical address, details of the order you wish to cancel and, where available, your phone number and email address.
If you decide to cancel, you should return the Products to us at your cost within 14 days of cancellation and we will reimburse to you (by the method used to pay for the original transaction) the amount in relation to the Products to which cancellation rights apply. This includes the cost of delivery (except for the supplementary costs arising if you choose a type of delivery other than our standard and least expensive method of delivery).
If you wish to exercise your right of cancellation, you must take reasonable care of the Products in your possession. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement no later than 14 days after the day we receive back from you any goods supplied.
As a consumer, you have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by your right of return and refund in this clause or anything else in these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.