Privacy & Security

What this Notice is about

As an essential part of our business, we collect and manage data relating to our customers and visitors to our website.  We are committed to protecting and respecting your privacy and rights. Tailwind Nutrition Limited is a “Data Controller” in respect of the information gathered and processed by us.

This Privacy and Security notice describes the ways in which we collect, manage, process, store and share information about you as a result of you being our customer or visiting this site. It also provides you with information about how you can have control over the use of your data.

 What Information Do We Collect About You?

We collect information to do the following:

Manage our relationship with you, provide goods and respond to enquiries

Send newsletters and details of events

Process applications for employment and distribution requests

Respond to any queries or complaints

Meet our legal and other regulatory obligations

Audit use of our website

The information we need to know to do this is your Personal Data and includes your name, address, e-mail address, telephone number and we’ll also need to collect payment card details. We collect this in a number of different ways but most frequently you will provide this data to us directly online as part of the order process.

If you choose to do so you may also share your image, details of races or events you have entered and to post comments and reviews.  This may include personal data relating to your health (a ‘special category’ of or ‘sensitive’ personal data).  We will ask your permission if we need to record any sensitive personal data.

When you visit this website, cookies will be used to collect information about you such as your Internet Protocol (IP) address which connects your computer or mobile device to the Internet, and information about your visit such as the pages you viewed or searched for, pages response times and page errors. We do this so that we can measure our website’s performance and make improvements in the future. Cookies are also used to enhance this website’s functionality and personalisation, which includes sharing data with third party organisations. You can control this by adjusting your cookies settings.

How will we use the Information and on what basis?

We use the data collected from you to  manage our relationship with you, provide goods, respond to enquiries, communicate with you via newsletters and list achievements (in line with preferences) and to monitor and record information relating to the sale of our goods and use of our website.

The basis for using Personal data is to meet the requirements of a contract and in accordance with a legitimate interest in order to improve the services and experience

Personal data will not be shared with any third party organisation except with card payment service providers as an essential requirement for credit/debit card validation,  if we are required to do so by a legal or regulatory authority for example with fraud prevention agencies or other third parties that assist us in preventing fraud or other forms of risk, our insurers, legal advisers or other third parties who need access to it in the context of managing or investigating complaints and with third parties who work with us to promote Tailwind, for example at events.

 Your Rights

You have the following rights as a result of using this website:

Right to be informed:  This privacy notice tells you about the ways in which we use your information as a result of you using this website.

Right to Access:  You have the right to ask us for a copy of any personal data that we hold about you. This is known as a “Subject Access Request”. Except in exceptional circumstances (which we would discuss and agree with you in advance), you can obtain this information at no cost. We will send you a copy of the information within 30 days of your request.

Right to Rectification:  If any of the information that we hold about you is inaccurate you can update or remove your personal details by logging into your account

Right to be forgotten:  You can ask that we erase all personal information that we hold about you. Where it is appropriate that we comply, your request will be fully actioned within 30 days.

In certain circumstances you may also want to ask us to stop processing your personal data for a specific purpose; and/or to restrict the way in which we process your personal data.

To make a Subject Access Request, or to exercise any of your Rights please write to the Data Protection Officer at the Tailwind address on this website or e-mail mike@tailwindnutrition.co.uk.

None of the information that we collect process or store as a result of this website is transferred outside of the European Economic Area (EEA).

Data Privacy And Security

We have appropriate technical and organisational security measures in place in relation to the use, storage and disclosure of your personal data to prevent unauthorised access in accordance with the UK data protection legislation.
 
 

Last Updated 1 June 2018